AI Receptionist for GP Clinics in Australia
Trimate builds AI voice and automation agents for healthcare. Available 24/7, they make daily clinic work easier, from patient calls and bookings to email, documents and intake.
- GP clinics
- Allied health & specialist practices
- Hospitals & multi-site groups
Who already works with Trimate?
GP clinics, specialist practices and healthcare groups across Australia use Trimate to take the pressure off their front desk.
Pick the voice AI or automation agent that fits your clinic
Start with a voice agent if calls are your biggest pressure, or add automation if paperwork and email are. We work inside the systems your clinic already uses.
Tria answers your clinic’s phone like a receptionist. It helps patients book, change or cancel appointments, answers the common questions you approve, and calls patients with reminders or recalls.
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A simple, affordable agent for GP clinics with predictable, standardised appointment workflows. It suits lower-volume clinics with standard bookings, after-hours and overflow calls.
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A flexible 24/7 agent that handles more appointment types, booking rules and patient enquiries. It suits high-volume GP and allied health clinics with varied appointment types.
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Broader front-desk automation that we configure around your complex, organisation-specific workflows. It suits multi-site groups, specialists, day hospitals and high-complexity clinics.
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Calls your patients with appointment reminders or to book a recall. It works with the systems your clinic already uses.
Goes beyond calls to handle email, documents and patient intake. It completes the tasks you approve, so your team has less manual admin, and it works inside the systems your clinic already uses.
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Triages your shared inbox, completes the tasks you approve and replies where it can, so fewer emails are left waiting.
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Processes clinical documents and referrals and routes each one to the right place, so your team does less manual filing.
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Collects new patient forms and supporting documents before the visit, writes a clear summary and saves it for your team to review.
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Built for a job unique to your clinic and designed around how you work. It runs on the software you already use, and our team builds and manages it.
What happens when a patient rings your clinic?
Patients call the same number they always do. Tria picks up, helps with simple things like booking, and passes anything tricky to your team.
- 1A patient calls your clinic
They dial your usual number. There is nothing new for them to learn.
- 2Tria answers
Tria asks how it can help and works out what the patient needs.
- 3Tria handles routine requests
Booking, changing or cancelling an appointment, with no staff needed.
- 4Your team takes the rest
Tricky or sensitive calls go to reception, with notes so your staff do not start from scratch.
What did Tria actually do at real clinics?
Burwood HealthCare, a high-volume Melbourne GP clinic, received 2,381 inbound calls in 30 days. Pro Health Care, a South Australian GP clinic, answered 161 calls in its first 7 days live. We measured these results, and the full case studies have the detail behind the numbers.
Works with the systems your organisation already uses
Trimate integrates with leading practice management and healthcare software, allowing automation to work within existing clinic workflows rather than replacing them. It also works alongside your existing phone system, including Webex, Dialpad and Microsoft Teams.
Bring Voice AI, phone systems and communications infrastructure together through 1 provider.
Main healthcare integrations
Phone systems and communications
Trimate supplies, manages and supports modern phone systems, business internet and communications hardware that help healthcare organisations improve patient care and support clinical workflows.
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Webex
Keep your existing Webex calling setup in place, while Tria handles overflow, after-hours calls and routine bookings.
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Dialpad
Pair Dialpad’s cloud phone system with Tria so more calls are answered and your reception team can focus on the patients in front of them.
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Microsoft Teams
Bring Teams calling and Tria together so fewer calls go unanswered, even when your team is already on a call.
Product availability and capability may vary according to software version, access and configuration. Compatibility is confirmed during discovery.
Is Trimate right for your kind of practice?
Trimate supports GP clinics, allied health practices, specialists and hospitals across Australia. Whether you run one practice or several sites, we configure Tria around your appointment types, booking rules and workflows.
Medical practice automation: less paperwork around your front desk
Trimate automates the repeatable admin around your front desk, from new patient forms to referrals and shared inboxes. Your staff stay involved wherever judgement is needed.
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Digital patient intake
Our Intake Agent collects new patient forms and supporting documents before the visit, writes a clear summary and saves it for your team to review.
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Medical document and referral automation
Our Document Agent reads clinical documents and referrals and sends each one to the right place, so there is less manual filing of health records.
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Shared inbox email automation
Our Email Agent sorts incoming emails and completes the tasks you have approved, so fewer emails are left waiting.
What makes Trimate different
Trimate is more than an AI receptionist. We pair voice AI built for Australian healthcare with workflow automation, healthcare integrations, phone system expertise and a fully managed setup.
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Voice AI built for Australian healthcare
We build around the workflows, systems and day-to-day realities of Australian clinics.
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Voice AI integration with Best Practice and Zedmed
Tria works with leading practice management systems, including Best Practice and Zedmed.
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We set it up for you
We configure, test, launch and optimise it with your team.
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Phone system expertise
We understand the phone systems, call routing and communications setup behind a successful Voice AI rollout.
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Results you can measure
Vortex reporting shows you the calls handled, appointments booked and actions completed.
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Automation beyond calls
Extend into documents, email, referrals, patient intake and custom admin workflows.
What do we need to do to get started?
Book a demo and we take it from there. We configure, connect and launch Tria with your team, so your reception staff never have to set anything up. Start small, prove it, then expand.
- 1Book your free 7-day demo
Pick a time that suits you and we will show you Trimate in action.
- 2We learn your workflows
We understand your booking rules, systems and current pressure points, then configure Tria around the way your clinic works.
- 3We integrate and test with you
We connect your practice management and phone systems. Your team checks the workflows before any patient uses them.
- 4We launch small
Start with selected calls, appointment types, after-hours or overflow, so you see it working before you expand.
- 5We optimise and expand
We review performance, act on your feedback and extend what works.
What will an AI receptionist cost your clinic?
Voice AI agents start from $399 a month and automation agents from $249 a month. All prices exclude GST, and custom automation is quoted separately. You can start with a free 7-day demo.
| Agent | Best for | Price (excl. GST) |
|---|---|---|
| Lite Agent | Lower-volume clinics with standard bookings, after-hours and overflow calls | from $399/month |
| Booking Agent | High-volume GP and allied health clinics with varied appointment types and booking rules | from $450/month |
| Reception Agent | Multi-site groups, specialists, day hospitals and high-complexity clinics | from $800/month |
| Outbound Agent | Patient recalls, appointment reminders, notifications and approved outbound campaigns | from $500/month |
| Document Agent | Processing and routing clinical documents and referrals | from $249/month |
| Email Agent | Triaging shared inbox emails and completing approved workflows | from $299/month |
| Intake Agent | Collecting patient forms and documents, then saving a structured summary for review | from $699/month |
| Custom Automation | Bespoke workflows built around your organisation’s own processes | Scoped separately |
What clinics say about Trimate
“Trimate AI has transformed the way we manage incoming calls. Our reception team is under less pressure, patients are assisted more quickly, and the system has integrated seamlessly into our daily operations.”
Michael S.
CEO, GP Group, QLD
“We’ve been impressed by both the technology and the support from the Trimate team. The AI Receptionist has become a valuable extension of our front desk, ensuring patients receive prompt assistance while allowing our staff to focus on higher-value tasks.”
Brett
COO, GP Network, SA
“Our team spends far less time chasing paperwork and manually processing referrals. The onboarding workflow has made a real difference to the efficiency of our practice. Working with Trimate AI has been a great experience. They took the time to understand our workflow and delivered a solution that fits seamlessly into our clinic.”
David P.
Managing Director, Paediatric group, WA
“Trimate AI has transformed our patient onboarding process. Their team took the time to understand the complexities of a specialist practice and delivered a solution tailored to our workflows. The result has been a significant reduction in administrative workload, allowing our team to focus more on supporting patients and delivering quality care.”
Tony M.
CEO, Pain Centre Group, NSWHow do you keep patient information secure?
Security is built in. We are CyberCert Gold certified, our security testing is done independently by a CREST-accredited provider, and applicable deployments are hosted in Australia. Tria also works inside clear rules, with staff stepping in whenever it matters.
CyberCert Gold certified. Independent security testing performed by a CREST-accredited cybersecurity provider.
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Australian-hosted infrastructure
Applicable deployments are hosted within Australian infrastructure.
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Human oversight
Sensitive, uncertain and out-of-scope matters are escalated to the appropriate staff.
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Controlled workflows
Agents operate within approved workflows, permissions and escalation rules.
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Data minimisation
Trimate is designed to minimise unnecessary retention of sensitive patient interaction data.
Questions clinics ask about our AI receptionist and automation
Answers to what clinics ask us most, from software compatibility and pricing to the free demo and patient data. Can’t find your answer? Tell us about your clinic using the form and we will get back to you.
What is an AI receptionist for a medical clinic?
An AI receptionist answers patient calls for your clinic, books, changes and cancels appointments, answers questions you have approved, and passes anything sensitive to your staff. Trimate’s AI receptionist is called Tria, built for GP clinics, allied health practices and specialists across Australia.
Does it work with our clinic software and phone number?
Yes. Trimate integrates with Best Practice, Zedmed, Halaxy and Splose, and Tria books appointments directly into Best Practice at GP clinics today. Patients keep calling your existing phone number, and Trimate works alongside phone systems such as Webex, Dialpad and Microsoft Teams. Compatibility is confirmed during discovery.
How much does an AI receptionist cost for a GP clinic?
Voice AI agents start from $399 per month and automation agents from $249 per month, excluding GST. Your agent and final price depend on your appointment types and workflows. The pricing table above lists each agent.
Is there a free demo, and how do we get started?
Yes. You can try Trimate with a free 7-day demo. Book a time or send us an enquiry using the form below, and our team will confirm compatibility with your systems and the right starting point for your clinic.
How many of our calls can Tria handle?
It depends on your clinic, call volume and configuration. At Burwood HealthCare, Tria resolved 41.3% of 2,381 inbound calls without staff involvement over 30 days, and at Pro Health Care it resolved 63.4% of calls in its first 7 days live.
Can Tria book appointments and answer calls after hours?
Yes. Tria works around the clock, so after-hours and overflow calls are answered instead of ringing out. It books, reschedules and cancels appointments, checks availability and follows the booking rules you approve. At Pro Health Care, Tria answered 161 calls in its first 7 days live, with 24/7 coverage.
Will Tria replace our reception team?
No. Tria supports your reception team with routine work. Complex, sensitive or unclear matters go to staff through clear escalation pathways, with notes so your team never starts from scratch.
Is patient data kept in Australia?
Australian infrastructure hosts applicable deployments. Trimate also minimises unnecessary retention of sensitive patient interaction data.
Book your free 7-day demo
Tell us about your systems and workflows, and we will help you find the right starting point.
Try Tria