Real results from clinics running Trimate AI
Measured results from live Australian clinic deployments.
Burwood HealthCare: 30-day Voice AI results
Inbound Voice AI for a high-volume Melbourne GP clinic using Best Practice Software.
30-day results January 2026
MeasuredBurwood HealthCare is a high-demand general practice operating extended hours. Trimate AI deployed an inbound call handling agent integrated into Best Practice Software, letting patients book and manage appointments while reducing reception workload.
- Reception spent hours a day on repetitive booking calls.
- Patients faced delays reaching reception at peak times.
- Missed calls risked lost bookings.
- 1,168 calls (41.3%) resolved without staff involvement.
- 2,381 inbound calls received during the reporting period.
- 400 appointments booked directly into Best Practice.
How the workflow operates
- Patient calls the clinic using the existing phone number.
- The agent answers and identifies the caller’s intent.
- Standard requests are completed autonomously.
- Complex or sensitive requests are escalated to reception with structured context.
Benefits by team
Reception
- Reduced workload, same service quality
- Handles peak demand without extra staffing
Patients
- Faster booking and enquiry resolution
- Calls handled outside reception hours
Management
- Visibility into volume and outcomes
- Scalable as the clinic grows
Want results like this for your clinic?
See how Tria could handle your inbound call volume.
Pro Health Care – Salisbury GP clinic: first 7 days live
A general practice in South Australia switched on Trimate AI to catch the calls their front desk couldn’t.
- After-hours and overflow calls rang out.
- Reception juggling phones and the front desk.
- Bookings lost when the line was busy.
- All 161 calls answered, day, night and weekends.
- 63.4% resolved end-to-end by Tria.
- 50 appointments booked directly in Best Practice.
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A later 7-day period at the same clinic
MeasuredResults from a separate reporting period after call volume increased.
A single call may include more than 1 completed action.
More than 10 hours of reception work saved in 7 days
Results vary by clinic, call volume and configuration. Measured call and booking figures above are drawn directly from the clinic’s Trimate AI activity; the reception-time figure is a calculated estimate.
Want results like this for your clinic?
See how Tria could handle your inbound call volume.
See what Tria could do for your clinic
Book a demonstration to see how Trimate can support patient calls, bookings, documents, email and intake workflows.
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