Last updated: 7 August 2026

1. Introduction and scope

Trimate AI Pty Ltd (ACN 675 831 295) (“Trimate”, “we”, “us” or “our”) provides information technology and artificial intelligence consultancy, management consultancy and related services to customers in Australia. Our registered office is Level 4, 91-97 William Street, Melbourne, VIC 3000.

We are committed to protecting the privacy of individuals whose personal information we collect and handle, including customers, prospective customers, website visitors, job applicants and the employees and representatives of our business customers. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information or make a privacy complaint.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy applies to personal information collected through our website, our AI-enabled products and services, and in the ordinary course of our business dealings with customers and suppliers.

2. Information we collect

The type of personal information we collect depends on how you interact with us. This may include:

• Identity and contact information – such as your name, job title, organisation, email address, phone number and business address.
• Enquiry and account information – details you provide when requesting a quote, signing a Statement of Work, or setting up a customer account, including billing and payment details.
• Communications – records of correspondence, support requests, and call or meeting notes arising from our dealings with you.
• Technical and usage information – such as IP address, browser and device type, pages visited and interaction data collected when you use our website or products.
• Information provided through our AI and voice/automation services – including data submitted by a customer, or their end-users, for processing through Trimate’s AI solutions, which may incorporate third-party platforms such as Google, Audiocodes and Make (as described in our Terms and Conditions).
• Employment information – where you apply for a role with Trimate, including your resume, references and any information you choose to provide during recruitment.

Where practicable, we collect personal information directly from you. We may also collect information from third parties, such as your employer, publicly available sources, or our service and integration partners, where necessary to provide our Services.

We do not seek to collect sensitive information (as defined in the Privacy Act) unless it is volunteered by you or required for a specific, lawful purpose and you have consented to its collection.

3. How we use and disclose information

We use and disclose personal information for the purposes for which it was collected, and for related purposes you would reasonably expect, including to:

• Respond to enquiries and provide quotes, Statements of Work and proposals;
• Deliver, support and maintain our Products, Services and Deliverables;
• Manage our relationship with you, including billing, invoicing and account administration;
• Improve, develop and personalise our website, Services and AI solutions;
• Communicate with you about our Services, including service updates and, where you have consented, marketing communications;
• Comply with our legal and regulatory obligations; and
• Investigate and resolve complaints, disputes or security incidents.

We may disclose personal information to:

• Our employees and contractors who need the information to perform their duties;
• Our technology and integration partners engaged to deliver our Services – including Google, Audiocodes and Make – who process information on our behalf subject to their own terms and privacy practices;
• Professional advisers, insurers and auditors;
• Government or regulatory bodies where required or authorised by law; and
• A prospective buyer or their advisers in the event of a sale, merger or restructure of our business.

Some of our service providers, including Google, may store or process information on servers located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles, including by relying on the provider’s contractual privacy and security commitments.

We do not sell personal information to third parties.

4. Website forms

Where our website includes a contact, enquiry, quote request, newsletter sign-up or job application form, the personal information you submit (such as your name, contact details and the content of your message) is collected so that we can respond to you, process your request, or consider your application.

Providing the information requested on a website form is voluntary, but if you do not provide the information we request, we may not be able to respond to your enquiry or provide the relevant Product or Service. Information submitted through website forms is handled in accordance with this Privacy Policy and, where relevant, is used and disclosed as described in section 3 above.

5. Cookies, Google Analytics and Meta Pixel

Our website uses cookies and similar tracking technologies to operate effectively and to help us understand how visitors use our website.

5.1 Cookies

Cookies are small text files placed on your device that allow a website to recognise your browser and capture certain information. We may use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) for purposes such as remembering your preferences, enabling website functionality and analysing website traffic. Most browsers allow you to refuse or delete cookies; however, doing so may affect the functionality of our website.

5.2 Google Analytics

We use Google Analytics to collect information about how visitors use our website, such as pages viewed, time spent on the site, referring websites and general location data. Google Analytics uses cookies and similar technologies to generate this information, which is transmitted to and processed by Google in accordance with Google’s privacy and terms of use policies. This information is used in an aggregated and, where possible, de-identified form to help us improve our website and Services. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by adjusting your cookie settings.

5.3 Meta Pixel

Where used, the Meta Pixel is a piece of code that allows us to measure the effectiveness of our advertising on Meta platforms (such as Facebook and Instagram) and to understand the actions people take on our website after viewing our advertisements. The Meta Pixel may collect information such as pages visited, device and browser information, and actions taken on our website. This information is handled by Meta in accordance with its own data policy. You can manage your ad preferences and opt out of interest-based advertising through your Meta account settings or your browser’s cookie controls.

6. Data storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

• Using secure, access-controlled systems and cloud infrastructure provided by reputable third parties (including Google) to store and process data;
• Limiting access to personal information to personnel and contractors who require it to perform their role;
• Requiring our service providers and integration partners to maintain appropriate security standards under their own terms of service; and
• Reviewing and updating our security practices as appropriate.

While we take reasonable steps to protect personal information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will comply with our obligations under the Notifiable Data Breaches scheme in the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

7. Retention and deletion

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, contractual or reporting requirements.

When personal information is no longer needed for these purposes, we will take reasonable steps to destroy the information or ensure that it is de-identified, unless we are required or permitted by law to retain it for a longer period (for example, to meet taxation, corporate record-keeping or dispute resolution obligations).

8. Access and correction requests

You have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us using the details in section 9 below. We will respond to your request within a reasonable period, and in most cases within 30 days. We may need to verify your identity before providing access to, or correcting, your personal information.

There may be circumstances in which we are permitted by law to refuse a request for access or correction. If we refuse a request, we will provide you with reasons for the refusal and information about how you may complain about the refusal, unless it would be unreasonable to do so.

We will not charge a fee for you to make a request for access to or correction of your personal information, though we may charge a reasonable fee for giving access, which will be advised to you in advance.

9. Privacy enquiries and complaints

If you have a question about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, please contact us using the details below:

Trimate AI Pty Ltd

Melbourne, Australia

Email: info@trimate.ai | Phone: +61 410 400 983

We will acknowledge your complaint promptly and investigate the issue. We aim to resolve complaints within 30 days of receipt.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable law. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.