Lite Agent Starter Plan $99/month for eligible Best Practice clinics

Lite Agent Starter Plan for Best Practice clinics

Your Clinic’s AI Receptionist, From $99 Per Month.

Tria supports reception during busy and after-hours periods by answering routine calls and managing standard appointment bookings. Start month-to-month with 250 included Voice AI minutes and no implementation fee.

Check Your Clinic’s Eligibility Call Tria

250 minutes included. Month-to-month. No implementation fee.

Best Practice Approved PartnerIntegrated with Best Practice software

Independently tested for security
Cyber Cert Gold Certified

Trusted

Trusted by healthcare organisations across Australia

The Challenge

Your reception team is stretched. Tria can help.

Busy phones create interruptions, unanswered enquiries and longer waits for patients. Tria handles defined, routine booking calls so reception can focus on the people and matters that need them.

The Problem

Calls go unanswered during peak clinic hours

After-hours calls ring out or hit voicemail

Reception is stretched between the phone and the front desk

Patients may abandon the call or seek another provider

How Tria Helps

Answers routine calls when reception is busy or unavailable

Supports after-hours and weekend callers

Reduces repetitive call handling so your team can focus on the patient in front of them

Helps clinics answer more patient calls

From Ring to Booked

In one seamless flow

From the first ring to a confirmed booking, Tria follows a defined, repeatable process.

A patient calls the clinic

Tria identifies the patient’s request

With a natural Australian voice

Tria checks live availability

Tria books an approved standard appointment

The patient receives an SMS confirmation

Matters outside the defined workflow

Are returned to staff through predefined escalation pathways

AI Voice Agents and Automation for Healthcare

Setup FeeNo upfront implementation cost

24/7

coverageafter hours & weekends

Pricing

Lite Agent Starter Plan

An affordable starting point for new Trimate customers using Best Practice software. Basic support included. Integration must be completed before onboarding.

Lite Agent Starter Plan

$99/month

250 Voice AI minutes included. Extra minutes are just $0.55 each. Month-to-month agreement, no implementation fee.

Check Your Clinic’s Eligibility

What’s Included

250 Voice AI minutes every month
Basic support
Month-to-month agreement
No setup or implementation fee

What’s Not Included

Telehealth and long consultations
Complex or specialised appointments
Procedures
General clinic enquiries
Booking-related FAQs
Custom conversational workflows
Multi-site workflows
Advanced escalation logic

Need broader appointment handling, clinic enquiries or customised workflows? Ask us about the Booking Agent or Reception Agent.

Overview

Burwood HealthCare is a high-demand general practice operating extended hours, with consistent inbound call pressure across bookings, enquiries, and follow-ups. Trimate AI deployed an inbound call handling agent fully integrated into Best Practice Software, enabling patients to book and manage appointments immediately, while reducing reception workload.

The Challenge

Burwood HealthCare experienced sustained front-desk pressure driven by predictable inbound demand:

Reception teams spent significant time on repetitive booking and scheduling calls
Patients experienced delays reaching reception during peak periods
Missed calls and delayed responses risked lost bookings and disrupted continuity of care
Administrative load scaled directly with patient demand, limiting operational efficiency

The clinic required a solution that could absorb inbound demand without changing systems or workflows.

Solution Deployed

Inbound call answering and intent captureThe agent answers calls instantly, understands patient intent, and guides callers through structured booking and enquiry workflows.
Appointment management automationSupports bookings, reschedules, cancellations, and standard enquiries, with escalation to reception when human intervention is required.
Native Best Practice integrationOperates within the clinic’s existing Best Practice workflows, ensuring continuity without introducing new platforms or operational friction.

How It Works in Practice

Patient calls the clinic using the existing phone number
The agent answers immediately and identifies the caller’s intent
Standard requests are completed autonomously
Complex or sensitive requests are escalated to reception with structured context

This ensures reception staff focus only on interactions that require human judgement.

Results Over 30 Days (January 2026)

2,831Total inbound calls handled

41.3%Calls resolved without staff involvement

400Appointments booked directly (14.1% conversion)

These outcomes materially reduced reception workload while improving patient access and responsiveness.

Operational Impact

For the clinic

Reduced reception workload without reducing service quality
Improved ability to handle peak demand without additional staffing
Increased operational efficiency and booking throughput

For patients

Immediate call answering
Faster booking and enquiry resolution
Reduced wait times and improved access to care

For management

Clear visibility into call volume, resolution rates, and booking outcomes
Measurable operational efficiency gains
Scalable infrastructure aligned with clinic growth

Clinic Profile

Burwood HealthCare is a multidisciplinary general practice providing accessible primary care, with extended weekday hours and weekend availability. The clinic operates on Best Practice Software and manages high patient volumes across general consultations and ongoing care.

Outcomes

What healthcare organisations say about Trimate

Michael S.

CEO, GP Group, QLD

“Trimate AI has transformed the way we manage incoming calls. Our reception team is under less pressure, patients are assisted more quickly, and the system has integrated seamlessly into our daily operations.”

Brett

CCO, GP Network, SA

“We’ve been impressed by both the technology and the support from the Trimate team. The AI Receptionist has become a valuable extension of our front desk, ensuring patients receive prompt assistance while allowing our staff to focus on higher-value tasks.”

David P.

Managing Director, Paediatric group, WA

“Our team spends far less time chasing paperwork and manually processing referrals. The onboarding workflow has made a real difference to the efficiency of our practice. Working with Trimate AI has been a great experience. They took the time to understand our workflow and delivered a solution that fits seamlessly into our clinic.”

Tony M.

CEO, Pain Centre Group, NSW

“Trimate AI has transformed our patient onboarding process. Their team took the time to understand the complexities of a specialist practice and delivered a solution tailored to our workflows. The result has been a significant reduction in administrative workload, allowing our team to focus more on supporting patients and delivering quality care.”

Case Study

Burwood HealthCare – Inbound Voice AI

Real results from a high-volume Melbourne GP clinic

2,831Inbound calls

1,168Calls handled autonomously

41.3%Resolved without staff involvement

400Appointments booked in 30 days

Read case study

Security

Secure healthcare automation with people kept in control

Trimate products operate within defined workflows and use secure escalation pathways for matters requiring staff review.

Sensitive, uncertain, clinical or out-of-scope matters remain visible to the appropriate team.

Independent security testing performed by a CREST-accredited cybersecurity provider.

Independently tested by a CREST-accredited cybersecurity provider

Australian-hosted infrastructure for applicable deployments

Human oversight for sensitive, uncertain and out-of-scope matters

FAQ

Clinics using Best Practice that are new to Trimate.

Tria books standard, approved appointment types directly in Best Practice. Complex or specialised bookings, procedures, telehealth and long consultations are outside the Starter Plan see “What’s Not Included” above.

Your clinic’s integration with Best Practice needs to be completed before you go live. Our team will guide you through it.

Booking confirmation SMS messages are part of the standard workflow. Contact us for details on message volume and any applicable charges.

Onboarding time varies by clinic and depends on how quickly the Best Practice integration is completed. Our team will give you a timeline during setup.

Basic support is included with the Starter Plan, covering setup guidance and day-to-day questions about how Tria is working for your clinic.

Extra minutes are billed at $0.55 each. No surprises, no penalties.

Yes. The Starter Plan is billed month-to-month. You can cancel at any time, with cancellation taking effect at the end of the current billing period.

Ask us about the Booking Agent or Reception Agent for broader appointment handling, clinic enquiries or customised workflows.

This Starter Plan is available to new Trimate customers using Best Practice software. Existing customers should speak with their account contact about upgrade options.

This Starter Plan is currently available to new Trimate customers using Best Practice software. Please contact us to discuss options for Zedmed, Gentu or any other PMS.

No. Tria supports standard appointment workflows and returns complex, sensitive or out-of-scope matters to staff.

Give Your Clinic’s Front Desk the Gift of Time.

Check if your clinic qualifies for the $99/month Starter Plan.

Lite Agent Starter Plan $99/month

Available to new Trimate customers using Best Practice. Basic support included. Integration must be completed before onboarding.

Name

Clinic Name

Phone Number

Your role

Does your clinic currently use Best Practice software?

Message (optional)

Available to new Trimate customers using Best Practice. Basic support included. By submitting, you agree to our Privacy Policy and Terms & Conditions.

Your Clinic’s AI Receptionist, From $99 Per Month.

Trusted by healthcare organisations across Australia

Your reception team is stretched. Tria can help.