Reduce reception pressure.
Improve patient access.
Voice AI and automation for Singapore healthcare, helping clinics answer more calls, reduce admin and support busy reception teams.
Experience a live patient booking interaction.
Integrations
Security
Trusted by healthcare organisations
Healthcare teams across Singapore use Trimate
GP clinics, specialist practices and healthcare groups use Trimate to manage patient calls, streamline reception workflows and reduce administrative workload.
Why Trimate
More than an AI receptionist
Trimate combines Voice AI, workflow automation, healthcare integrations, telephony expertise and managed implementation into one platform built specifically for healthcare organisations.
Healthcare-specific
Built for the workflows, systems and operational realities of Singapore healthcare.
Deep integrations
Designed to work with leading practice management systems, including Best Practice, Zedmed and Plato.
Managed implementation
We configure, test, launch and optimise the solution with your team.
Telephony expertise
We understand the phone systems, call routing and communications setup behind successful Voice AI deployments.
Measurable outcomes
Vortex reporting gives visibility into calls handled, appointments booked and actions completed.
Broader automation
Extend beyond calls into documents, email, referrals, patient intake and custom administrative workflows.
Managed implementation
Start small. Prove it. Expand.
Trimate is not a self-service AI builder that your reception team has to configure. We work with your organisation to understand your workflows, configure the technology, test it properly and optimise performance after launch.
Discover
We understand your workflows, booking rules, systems and current pressure points.
Configure
We configure Trimate around the way your clinic or organisation actually operates.
Integrate
We connect the relevant practice management, telephony and workflow systems.
Test
Your team validates the workflows before they are used with patients.
Launch
Start with selected calls, appointment types, after-hours, overflow or another controlled workflow.
Optimise
We review performance, incorporate feedback and expand what works.
Case Study
Clinical Experience & Outcomes with Tria
See how healthcare organisations are using Trimate to reduce admin and improve patient access.
Burwood HealthCare – Inbound Voice AI
Real results from a high-volume Melbourne GP clinic
Pro Health Care – Salisbury GP clinic
A general practice in South Australia switched on Trimate AI to catch the calls their front desk couldn’t.
Vortex reporting
See the value, not just the activity
Vortex gives clinics clear visibility into how Tria is performing, so outcomes can be measured and improved over time.
Activity breakdown
Trimate Solutions
Pick a product. Watch it work.
Explore our interactive product demos to see how Tria works, end to end. Each demo is designed to give you a clear, hands-on view of the workflows, features and possibilities across the Tria platform.
See how Tria could work in your clinic.
Book a Workflow ReviewCommunications
Phone systems and communications
Trimate supplies, manages and supports modern phone systems, business internet and communications hardware that help healthcare organisations improve patient care and support clinical workflows.
Bring Voice AI, phone systems and communications infrastructure together through 1 provider.
Healthcare deserves technology that keeps up.
Voice AI in action
Hear how Tria handles a real patient call
From the first ring to a confirmed booking, Tria manages the conversation naturally checking availability, confirming details, and updating your system in real time.
Automation in action
See how the system works
Explore the key features behind our automated workflow from processing and patient matching to categorisation, filing, and flagging anything that needs your team’s attention.
Integrations
Works with the systems your organisation already uses
Trimate integrates with leading practice management and healthcare software, allowing automation to work within existing clinic workflows rather than replacing them.
Main healthcare integrations
Product availability and capability may vary according to software version, access and configuration. Compatibility is confirmed during discovery.
Outcomes
What healthcare organisations say about Trimate
Security
Built for healthcare environments where security matters
Trimate products operate within defined workflows, rules and escalation pathways designed to support secure and reliable healthcare automation.
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Independent security testing Penetration tested by a CREST-accredited cybersecurity provider.
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Secure Infrastructure Secure infrastructure aligned with organisational and deployment requirements.
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Human oversight Sensitive, uncertain and out-of-scope matters are escalated to the appropriate staff.
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Controlled workflows Agents operate within approved workflows, permissions and escalation rules.
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Data minimisation Trimate is designed to minimise unnecessary retention of sensitive patient interaction data.
Independent security testing performed by a CREST-accredited cybersecurity provider.
Tria is Trimate’s Voice AI receptionist. Tria can answer routine patient calls, manage approved appointment workflows and escalate matters requiring staff involvement.
Trimate automates repeatable healthcare administration, including patient calls and bookings, clinical documents, shared inboxes and digital patient intake, while keeping staff involved wherever judgement or sensitivity is required.
No. Tria supports reception with routine work while keeping complex, sensitive or uncertain matters with staff through defined escalation pathways.
Trimate integrates with Best Practice, Zedmed, Splose and Halaxy, with additional clinical and business integrations available as scoped. Compatibility is confirmed during discovery.
Book a demo or send us an enquiry using the form below, and our team will confirm compatibility with your systems and the right starting point for your organisation.
See how Trimate could support your organisation
Tell us about your systems and workflows, and we will help identify the right starting point.
