Voice AI

Voice AI for Australian healthcare organisations

Tria, Trimate’s Australian virtual receptionist, supports healthcare reception teams with routine patient calls, appointment management and approved patient enquiries. Organisations can begin with a focused booking workflow and expand when needed.

Voice AI Products

Choose the right starting point, then expand when needed

All four products share Tria’s underlying safeguards, with capability and complexity increasing as your organisation’s needs evolve. Tap a product to see the full capability list.

Start here

Lite Agent

A simple, affordable AI receptionist solution for clinics with predictable and standardised appointment workflows.

Starting from $399 per month Best suited for: Lower-volume clinics, standard bookings, after-hours & overflow calls
Best suited for
  • Lower-volume clinics
  • Standard consultation bookings
  • After-hours calls
  • Overflow calls
  • Repetitive booking requests
Core capabilities
  • Book new and existing patients
  • Create new patient records
  • Cancel and reschedule appointments
  • Check practitioner availability
  • Send SMS verification and confirmations
  • Transfer callers to reception
  • Available to answer calls 24/7
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Grow into

Booking Agent

Flexible booking automation for clinics with more appointment types, booking rules and patient enquiries.

Starting from $450 per month Best suited for: High-volume GP & allied health clinics with varied appointment types
Best suited for
  • High-volume GP clinics
  • Allied health organisations
  • Clinics with varied appointment types
  • Practitioner-specific booking requirements
Core capabilities
  • Everything included in Lite Agent
  • Variable new-patient appointment durations
  • Telehealth bookings
  • Long consultations
  • Booking-related frequently asked questions
  • Practitioner information
  • Booking-related forms
  • Configurable escalation pathways
  • Phone call routing support

Forms handled here relate to the booking process itself (e.g. confirming appointment details). For broader digital patient intake and referral workflows, view the Intake Agent.

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Scale up

Reception Agent

Broader front-desk automation configured around complex, organisation-specific workflows.

Starting from $800 per month Best suited for: Multi-site groups, specialists, day hospitals & high-complexity clinics
Best suited for
  • Multi-site healthcare groups
  • Specialist organisations
  • Day hospitals
  • Medicinal cannabis providers
  • High-complexity GP clinics
Core capabilities
  • Everything included in Booking Agent
  • Complex appointment types
  • Multiple booking dependencies
  • Multi-site workflows
  • Custom conversational flows
  • Organisation-specific escalation pathways

Requires discovery and scoping. Final pricing is confirmed following discovery and scoping.

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Separate workflow

Outbound Agent

Automates repetitive, high-volume outbound patient communication.

Starting from $500 per month Best suited for: Recalls, absenteeism, care-plan & vaccine campaigns, reminders
Example workflows
  • Patient recalls
  • Doctor absenteeism
  • Care-plan campaigns
  • Vaccine campaigns
  • Payment reminders
  • New-service promotion
Book a Demo
Compare

Compare inbound Voice AI products

A simplified comparison to help you choose a starting point. The Outbound Agent isn’t included here as it serves a separate, campaign-style workflow rather than inbound booking.

Feature comparison of Lite Agent, Booking Agent and Reception Agent
FeaturesLite AgentBooking AgentReception Agent
Best fitLower-volume clinicsHigh-volume & varied clinicsMulti-site & complex orgs
Starting price$399/mo$450/mo$800/mo
Booking complexityBasicConfiguredCustom
Book new and existing patientsYesYesYes
Create new patient recordsYesYesYes
Cancel and rescheduleYesYesYes
Standard appointment typesYesYesYes
Variable new-patient durationsNoYesYes
Telehealth and long consultationsNoYesYes
Booking-related enquiriesNoYesYes
Booking-related forms For complete digital patient intake, see the Intake Agent.NoSimple booking-related formsSimple booking-related forms
Call transfers and escalationBasicConfiguredCustom
Complex appointment typesNoNoYes
Multi-site workflowsNoNoYes
Custom conversational workflowsNoNoYes
Onboarding and configurationStandard onboardingConfiguration requiredDiscovery and scoping required

Scroll sideways on mobile to see all three products — the first column stays fixed.

Safeguards

Built-in safeguards across every Voice AI product

Tria is designed to support your reception team safely, with clear boundaries and independently verified security practices.

Defined workflows. Tria operates within defined workflows and uses secure escalation pathways for matters requiring staff involvement.

Escalates, doesn’t guess. Complex, sensitive, uncertain and out-of-scope matters are escalated rather than guessed.

Supports, not replaces. Tria supports reception teams. It is not positioned as a replacement for staff or clinical judgement.

CREST Certified CyberCert Certified
FAQ

Frequently asked questions

Common questions about Tria and how it delivers virtual receptionist services Australia clinics rely on.

Tria is an Australian-based Voice AI solution designed to support healthcare front-desk teams. It seamlessly manages routine incoming calls and helps patients book appointments, allowing your reception staff to focus on delivering quality in-person care.
Tria handles repetitive administrative tasks, such as answering frequently asked questions and assisting with bookings directly into your practice management software. For any complex, sensitive, or clinical queries, Tria immediately escalates the call to your front-desk team.
Yes. Tria offers a highly cost-effective way to expand your reception team’s capacity without increasing administrative stress. Unlike standard virtual receptionist services, Tria is built specifically around Australian healthcare workflows and booking rules.
Tria provides 24/7 call handling to assist during increased call volume, such as morning rushes, or after normal business hours. It can act as an overflow safety net so your clinic never misses a patient call.
Yes. As an AI answering service built for Australian healthcare, Tria acts as a reliable virtual receptionist for Australia-based clinics handling call answering services during busy periods and overflow business calls.
No. Tria connects directly to the phone numbers you already use, fitting naturally into how your receptionist works so customer service stays consistent for every patient who calls.

Ready to see Tria in action?

Start with a focused booking workflow and expand into broader reception and outbound automation as your organisation grows.

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